Apr 26, 2014 · 0 Comments

Training Never Ends for Casa Laguna's Guest Service Associate Team

Members of Casa Laguna’s Guest Service Team don't just walk in the door and start taking reservations. There are literally months of initial training involved - and training continues as long as they remain with us.  This year’s Visit Laguna Destination Training introduced each of them to everything Laguna has to offer in the way of dining, shopping, and entertainment.  They got to see behind the scenes at the Pageant of the Masters. They enjoyed tastings at four local restaurants and rode all three routes of the summer trolley, learning about points of interest along the way. Our upcoming T.I.P.S class trains our associates in recognize potential hazards related to alcohol service and overindulgence and instructs them in the best methods to handle unruly guests, phony IDs, and related situations, in a calm manner with the least effect on other guests. During our quarterly team training our Guest Service Associates are given direction and insight by a hospitality consultant who addresses issues such as customer service best practices, using the proper words to be accurately and effectively understood, and how to assure respectful interaction with guests when rare problems arise. Casa Laguna maintains a close working relationship with our local Police Department, who provides our associates with training in how to identify fraudulent credit cards and fake IDs; and how to recognize and avoid scams that might impact our inn and/or our guests. Ongoing professional training is just one reason why Casa Laguna's Guest Service Associates are recognized by our guests as being among the best in the business.

Post Comment

Check Availability

800-233-0449   949-494-2996