Policies

Thank you for considering Casa Laguna for your romantic getaway or Laguna Beach area travel accommodations. In order to assure the safety and comfort of all our guests and maintain a business structure that assures orderliness and success, we have established a set of policies based on industry standards and many years of experience in hotel operation. Adherence to these policies is just one of the many reasons Casa Laguna has such a large and every-growing following of regularly-returning guests from California, the nation, and countries around the world. Some of our policies are quite different from a typical resort hotel. We ask you take a moment to read over these policies so that you can make an informed decision about whether Casa Laguna will be as good a match for you as it is for the majority of our guests.

Casa Laguna is a Restricted-Access Compound
All of the rooms at Casa Laguna have one bed and are designed to accommodate one or two guests only, regardless of age. There are no facilities or amenities that would be appropriate for children infants, groups, weddings, or events. We are a closed compound, with all rooms, grounds, pool, food, and services reserved for the enjoyment and use of registered guests only. No parties, gatherings, or outside visitors are allowed.

Minor Child Responsibility Agreement
Casa Laguna is a small, intimate boutique inn catering to adult couples and individuals who are seeking a romantic and/or tranquil escape from big-box hotels and boisterous family resorts. In accordance with California law, where an adult seeks accommodation along with one or more minor children, we require the adult to agree in writing not to leave any minor 17 years of age or younger unattended at any time during their stay and to control the minor's behavior during their stay so as to preserve the peace and quiet expected by our other guests and to prevent any injury to any person or damage to property. (Civil Code Section 1865(d).) Refusal to sign this agreement is grounds for refusing accommodations, and any failure to otherwise comply with this policy will result in eviction, with no refund of any money paid or owing in connection with the stay.

Important Information for Smokers
Please be aware that the city of Laguna Beach has strict smoking laws, which includes a smoking ban for most Laguna Beach restaurants, businesses, and beaches. For the comfort and well-being of all our guests, Casa Laguna does not permit smoking anywhere on the property. Violators will incur a $250 cleaning fee, so please do not smoke in rooms, on patios, in the parking lot, or anywhere on the grounds. In order to reduce fire hazard, no candles or open flames are permitted. We are pleased to supply flame-free candles on request for romantic lighting.

No cooking devices may be brought into the hotel. We have a limited number of suites with stoves/microwaves. Please do not leave food laying out, it attracts insects and other pests.

Check-in time is 3pm. Please let us know if you plan to arrive after 6pm. A staff member is on property and available to assist you 24 hours a day.
Checkout time is 11am sharp. Please understand that it takes time to clean a large number of rooms and have them ready for the next arriving guests. Therefore, we may not be able to accomodate early check-in, and/or late departure. Please make your plans accordingly.

Reservation Policies

If you made a reservation through an agent or online booking service not associated with our inn, we strongly suggest you call us to make sure it was properly booked.

Advance Payment
Reservations for five or less room-nights must be secured by advance payment of at least one night’s room rate and tax. Rates and availability are subject to change. All rates are per night, based on double occupancy. Rates are not guaranteed until the reservation is complete. The daily rate quoted is an average daily rate for the dates chosen. If a reservation is changed, shortened, or extended, the average daily rate may change. Weekends and holidays are subject to minimum stay requirements. Maximum length of stay is fourteen days—no exceptions. Cash and major credit cards (Am Ex., Visa, MC, & Discover) accepted. Personal checks are not accepted for room rental or for any other services. For security purposes, the credit card used to secure your reservation must be presented at check-in.

Cancellations and No-Shows
Casa Laguna has a minimal number of rooms. No-shows and cancellations have a major effect on our ability to remain successful. Therefore, our cancellation policies must be strictly enforced. It is impossible to verify “hardship” cancellations. Therefore, all cancellations are treated the same, regardless of the reason given. If you are concerned about the possibility of incurring processing or cancellation fees, we would strongly advise that you purchase travel insurance.

For bookings of five nights or less, any advance payment, less a $25 Processing Fee, is refundable if the reservation is cancelled or changed more than five days prior to arrival. If the reservation is changed or cancelled within five days of arrival, the advanced deposit becomes non-refundable, and you will be charged for the total cost of the entire scheduled stay. Advanced payments are applied to the last night of the scheduled stay. Again, if a guest has any concerns about the strict cancellation policy or the possibility of incurring processing or cancellation fees due to unforeseen circumstances, we would strongly advise that they purchase travel insurance.

A no-show gives us no opportunity whatsoever to re-book a room, therefore no-shows are immediately charged in full to the credit card provided.

Multiple Rooms Nights
When more than five nights are reserved, an advanced payment covering the entire stay is required at the time of reservation. This advanced payment, less a $50 Processing Fee, is refundable if the reservation is changed or cancelled more than thirty days prior to arrival. If a reservation of six or more room-nights is changed or cancelled within thirty days of arrival, the full advanced payment becomes non-refundable.

When three or more rooms are reserved, an advanced payment covering the entire stay is required at the time of reservation. This advanced payment, less a $50 per room Processing Fee, is refundable if any or all reservations are changed or cancelled more than thirty days prior to arrival. If any or all reservations for three or more rooms are changed or cancelled within thirty days of arrival, the full advanced payment becomes non-refundable.

Pet Policies

Well-behaved dogs are welcome, subject to the following restrictions: Non-refundable pet fee of $25 per night, per dog and a two-dog maximum with a 40 lb. limit. Pets may not be left unattended in the room at any time. Staff is always happy to recommend pet-friendly restaurants and/or pet sitters. Pets must be on leash and under guests control when outside of the room. Pets must not be allowed to relieve themselves on property other than in the designated pet area. Guests are expected to clean up after their pets in the designated pet area and respect neighbors’ property. Casa Laguna reserves the right to refuse certain breeds and to evict dangerous or severely annoying dogs. Violation of pet policies may result in a $250 cleaning or service fee.

Check Availability

800-233-0449   949-494-2996